Human-Oriented Operating System and Drivers of Socially Sustainable Global Logistics
Keywords:
Human-Oriented Operating System, System Usability Scores Operator, Human-Technology Conflict Reported Rate, Drivers of Socially Sustainable Global Logistics, Compliance with International Labour Standards, Frequency of shared planning activities with partnersAbstract
The growing digitalisation of logistics around the globe has created more opportunities to use operating systems to organise complex activities in supply chains. But little has been made over the degree of human orientation in these systems and their consequences to social sustainability. This paper has explored how human-oriented operating systems and the motivation of socially sustainable global logistics in Port Harcourt, Rivers State, are related. The research was aimed at system usability as perceived by the operators and the reported rate of human-technology conflict, concerning the adherence to the international labour standards and the frequency of shared planning processes with logistics partners. The qualitative method of research was chosen, and in-depth interviews with chosen logistics operators and managers were used. The data analysis was done thematically. It was found that human-centred operating systems yield a decrease in conflict, ethical labour practices and collaborative planning, and poorly designed operating systems undermine social sustainability outcomes. It concludes that human-oriented system design is essential towards attaining socially viable global logistics. The research hence advises the logistics companies to not only focus on user-centred system design but also engage the operators in the development and implementation of the system, in order to achieve improved socially viable global logistics performance.
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